What do I do if I have an issue with my order?

If you have placed your order online and are currently experiencing any issues
please contact us via info@itrainsa.co.za / management@itrainsa.co.za
Please provide your order number and explain your ITRAIN-Emergency in detail.
Our response team will respond within 24-48 hours (Weekends & Public holidays
are not included).
 During FESTIVE/ RELIGIOUS/ EVENT periods response time is subject to
delays. (Please check our social media for notifications of the above)

PRODUCTS

Wash care instructions – ITRAIN GARMENTS
 Cold hand wash separately
 Wash Garment inside out
 Do not soak, do not bleach
 Do not tumble dry
 Dry flat in shade
 Cool iron
Wash care instructions – Licensed brand Garments
 Follow as per product instructions on label

How to choose my size ?
You will find a size chart attached to every product. Customers may compare the
reference measurements with your own to find the best choice.
• ”One size” does not necessarily fit all sizes but means there’s only one size for
this product

Where can I find your latest products ?
New products are updated weekly on our website to accommodate  all clients
style specifications & seasonal trends. Find our latest styles by clicking the
“online” tab under the highlights section on our Instagram page. 

Will you restock products that are sold out?
We do apologize for the inconvenience. If an item is marked as “Sold Out”, we
suggest you check the site frequently within the next two weeks in case it
restocks. However, if it does not restock it is likely to be removed/discontinued
from our online store. 

ORDERS

How do I place an order?
Simply follow the order prompts
 Select your items and add them to your cart
 Once you have everything you want, click the Proceed to Checkout button
 Fill out the requested details and select your method of payment
 Please note it is very important you provide your contact details (cellphone
number & email address)
 Once paid - You will then be taken to an order confirmation page which will
give you your order number

How do I know ITRAIN has received my order ?
You will receive an email to the same associated inbox you used in the
billing/order details. This email will confirm your order, and payment.
How do I change/modify my order?
Please note that we can help you modify your order before shipment.
It includes changing the size or the color of an item and changing your shipping
address.
Once your package shipped, we will not be able to change anything.
 Orders once confirmed cannot be cancelled 
 If you have requested a modification during a sale period, please note due to
the influx of queries if we are unable to amend your order before dispatch the
order cannot be returned for an exchange. (Applies only to sale items /items
which final sales do not qualify for an exchange). Please thoroughly check
your order before processing. 
Pre-Order?
Pre-Order refers to the purchase of selected items that may not be on hand. To
order email info@itrainsa.co.za / management@itrainsa.co.za

• Please attach the product code or the name of the item/s you are searching for
and we will respond the availability and ETA of the product.
Our Pre-Order waiting period is 10-20 working days from payment date

PAYMENT

How do I pay for my order ?
Currently you can pay via - 
• Pay fast (*preferred option)
• Credit card
• Debit card (Contact info@itrainsa.co.za )
• Direct electronic bank transfer (EFT) (Contact info@itrainsa.co.za )
All orders are in ZAR (assigned currency)
When will I be charged ?
You will be charged upon checkout
Do your prices include VAT ?
Yes, all prices are inclusive of VAT.

Promo codes ?
Only one coupon code is eligible per order.
All promo codes must be input at the time of checkout by the customer. Our
system will not allow us to manually adjust any costs on orders that have already
been placed. We cannot apply any promo codes to prior purchases.

DIGITAL PRODUCTS

Please note Digital products are intellectual property held by ITRAIN through a
trademark or a commission based party therefore digital product sales are in no
way or form can be redistributed/returned.
All Digital Product sales are final and cannot be exchanged with online
merchandise.

 

POP UP STORES

Please note pop up stores are independently held usually through a third party or
a commission based party therefore online sales & pop up sales are different.

In no way or form can a online purchase be exchanged/returned at a POP UP
store - online purchases will have to follow the correct online exchange protocol
to exchange an item.
All POP UP sales are final and cannot be exchanged with online merchandise.

COUPONS/GIFT CARDS

 All coupons are valid for use within the year the coupon/promo code was
registered.
 If you fail to use your coupon/voucher within the registered year, it expires and
in no way or form can be renewed or carried towards the next year.
 All codes and vouchers expire on the last day of DEC of the year it was
registered . Please make sure to use your coupon/discount code before the
set expiry date.
 Gift vouchers purchased that have been paid in full can be renewed if not used
within the year of purchase.

CATEGORIES

ITRAIN Signature: is the ITRAIN signature collection consisting of unique pieces
that are available all year round. The collection is -
 Versatile
 Premium high-end pieces / formal / semi-formal wear 
 The most popular pieces on the ITRAIN online Store
 These pieces never go on sale
 Available all year round 
 purchases applicable to exchange following the online exchange protocol
ITRAIN (FASHION) : is the ITRAIN (seasonal month/s) range consisting of all the
pieces that launch during this period. A range focused on what’s trending / in
style during this season. The ITRAIN (FASHION) range -
 seasonal range 
 premium / formal / semi-formal pieces 
 discontinued once sold out
 limited stock (not more than 10 pieces per style is stocked)
 Exchange policy applies only if items are in season (if the item is sold out /
discontinued / purchased on sale - client will forfeit their right to exchange)

LICENSED BRAND: is a branded range for resale by ITRAIN on day to day
wearing at a more affordable price. This range is -
 Woman’s and Men’s training Shoes / clothing / accessories
 Seasonal 
 price friendly 
 items are rarely restocked once sold out
 All sales are final 
 Strictly No Refund / Return / Exchanges
 PLEASE NOTE : Licensed brands a branded range/collection stocked by
itrain.store.

Terms & Conditions 

This website allows buyers to shop for clothing garments online and have them
delivered nationally in South Africa.  All those who confirm and place an
order from the site are bound by the terms and conditions. Once registered, you
acknowledge that you’ve read, accepted and agreed to be bound by these T&Cs.
Should there be any clause in these T&Cs that you do not understand, the
responsibility is on you to ask FRNĆH to please explain the relevant clause to
you before you accept the T&Cs by buying from the website.